Returns & Exchanges
Returns for refunds are not possible. However, exchanges are possible for the same item in the same color if there's a sizing issue or manufacturing defect. Exchanging for a different size is possible. Our policy lasts 7 days. If 7 days have gone by since receiving your item, unfortunately, we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with its tags attached and it must be unworn, unwashed, and unstained.
Several types of goods are exempt from being exchanged, including replacement products. Perishable goods such as food, flowers, newspapers, or magazines cannot be exchanged. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-exchangeable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
To return your product for an exchange, you should first book it by contacting customer support to arrange the return shipment. Once your returned item is received and inspected, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your request.
If you are approved, then your request will be processed, and you can request a replacement (same item, same color). If available and currently in stock, you can request a different size.
Only regular-priced items may be exchanged. Unfortunately, sale items cannot be exchanged.
We only replace items if they are defective, damaged, or not the correct fit for you. Our exchange policy is valid for 7 days and may only be used towards an exchange for the same product in the same color (if currently available and in stock). Size changes are possible.
To return your product for an exchange, you should first book it by contacting customer support to arrange the return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. A registered and trackable shipping method must be used for returned items.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.